TrainingBriefs® The Refund
5 Minutes Level: Foundational
We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.
Target Audience: Managers / Supervisors
Language: English
0
Features
- Audio Narration
- Video
- Post-Assessment
Learning Objectives
Description
We all get frustrated sometimes, but we need to be positive and professional in our interactions with our customers. Taking out our frustrations on a customer could cause them to seek services from a competitor instead. As a leader in the organization, we need to make sure we are offering all of our customers the best experience possible. Without our customers, we wouldn’t have a business.
Frustration is natural. As managers and supervisors, we sometimes need to remind our employees that taking it out on our customers just can’t happen.
Industry Settings
- Healthcare
- Industrial & Manufacturing
- Office & General
- Retail
Compatibility Notes
- Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
- Supports Android App: TrainingFlow™ app on Android devices
- Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+
Similar CoursesShow More | Topic | |
|---|---|---|
 | It's Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace | Harassment |
 | Be S.A.F.E. (Not Sorry): Preventing Violence in the Workplace™ (Advantage Course) | Workplace Violence Prevention |
 | Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™ | Conflict Resolution |
 | Just Be F.A.I.R.™: A Practical Approach to Diversity in the Workplace (Streaming) | Diversity Dynamics |
 | M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace (Streaming) | Diversity Dynamics |
 | It's Still Not Just About Sex Anymore™: Harassment & Discrimination in the Workplace (Streaming) | Harassment |
 | Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™ (Managers) | Conflict Resolution |
 | TrainingBriefs® Behavior-Based Interviewing – Target of the Question | Interviewing & Hiring |
 | TrainingBriefs® Effective Interviewing: Controlling the Interview | Interviewing & Hiring |
 | TrainingBriefs® Substance Abuse - Staying Focused on the Issue | Compliance |